department & staff Directory

Accounting Department

Physical Address:
Canyon Lake POA Office
31512 Railroad Canyon Road
Canyon Lake, CA 92587

Phone:
951-244-6841 option 2

Hours:
Monday - Friday
8 a.m. to 5 p.m.
Closed Saturday & Sunday

Responsibilities:
Accounting is responsible for managing the Canyon Lake POA's financial operations in accordance with fiscal and accounting policies. Primary responsibilities include:

  • Billing of member assessments and applying payments received
  • Recording of amenity revenues (restaurants, golf course, slip rentals, horse board)
  • Following Collection Policy related to delinquent accounts
  • Ensuring all invoices are paid by the Canyon Lake POA and have proper approvals
  • Timely reporting of monthly and annual financial statements
Staff
Service Department/Staff Email Phone
Controller Susan Dawood Email Susan Dawood 951-244-6841 x231
Accounts Receivable (Member Balances) Member Services Email Member Services 951-244-6841 x310
Account Collections & Payment Plans Sabrina Urianza Email Sabrina Urianza 951-244-6841 x236
Escrow Sabrina Urianza Email Sabrian Urianza 951-244-6841 x236
Accounts Payable Javier Castaneda Email Javier Castaneda 951-244-6841 x237
Community Patrol Citation Invoices Mary McFadden Email Mary McFadden 951-244-6841 x220
Planning & Compliance Violation Invoices Planning & Compliance   951-244-6841  x320

Activities Department

Physical Address:
Canyon Lake POA Office
31512 Railroad Canyon Road
Canyon Lake, CA 92587

Phone:
951-244-6841 x610

Email:
Activities Department

Hours:
Monday - Friday
8 a.m. to 5 p.m.
Closed Saturday & Sunday

Responsibilities:
Activities manages many of the Canyon Lake POA's facilities along with recreational activities and the use of the Canyon Lake POA facilities and amenities.

Recreational Programming:
Activities coordinates a variety of recreation programming for the membership including:

  • Aquatic programming
  • Classes
  • Community events
  • Senior and youth activities 
  • Special events such as Fiesta Day and the 4th of July Fireworks Show
Staff
Name Title Email Phone
Pratt, Carrie Senior Activities Manager Email Carrie Pratt 951-244-6841 x619
Grant, Tiffany Activities Generalist Email Tiffany Grant 951-244-6841 x613
Roark, Sierra Activities Specialist Email Sierra Roark 951-244-6841 x614
Montano, Jose Pool Manager Email Jose Montano 951-244-6841 x618

Canyon Lake Golf & Country Club

Physical Address:
32001 Railroad Canyon Road
Canyon Lake, CA 92587

Phone:
951-246-1773


Canyon Lake Golf Shop

Physical Address:
32001 Railroad Canyon Road
Canyon Lake, CA 92587

Mailing Address:
32001 Railroad Canyon Road
Canyon Lake, CA 92587

Phone:
951-246-1782

Hours:
Daily from 6 a.m. to 6 p.m.

 
Staff
Name Title Email Phone
Kemball, Pat Golf Pro Email Pat Kemball 951-246-1782

Country Club Bar & Grill

Physical Address:
32001 Railroad Canyon Road
Canyon Lake, CA 92587

Phone:
951-246-1773

Hours:
Monday through Thursday - 6 a.m. to 8 p.m.
Friday - 6 a.m. to 10 p.m.
Saturday & Sunday - 6 a.m. to 8 p.m.

 
Staff
Name Title Email Phone
  Country Club Bar & Grill Manager Email Manager 951-246-1783

Community Patrol

Physical Address:
23066 Canyon Lake Drive
Canyon Lake, CA 92587

Phone:
951-246-2721

Responsibilities:
The Canyon Lake POA provides community patrol services for the community of Canyon Lake, their responsibilities include: Community Patrol and Marine Patrol Gate Access Control Enforcement of Rules & Regulations

When To Call Community Patrol:
Community Patrol can assist with the following non-emergency incidents:

  • Barking or Loose Dogs
  • Golf Carts Violating Rules and Regulations 
  • Illegal Fishing 
  • Loud Noise Complaints 
  • Motorcycle Riding In Community 
  • Parking Violations 
  • Speeding Traffic Vehicles 
  • Suspicious Vehicle/Person(s) 
  • Traffic Sign Violations 
  • Vandalism To Association Property 
  • Vehicle Accidents 

Call 9-1-1 For Emergencies
For emergency situations, always call 9-1-1 for help. In any emergency police, fire or medical situation call 9-1-1 to report a crime, fire, heart attack, serious injury or any incident requiring an immediate response.

Staff
Name Title Email Phone
Community Patrol, Dispatch     951-244-6841 x410
Johnson, Vanessa Community Patrol Chief Email Vanessa Johnson 951-244-6841 x419

Corporate Department

Physical Address:
Canyon Lake POA Office
31512 Railroad Canyon Road
Canyon Lake, CA 92587

Phone:
951-244-6841 x210

Email:
Email Corporate Department

Hours:
Monday - Friday
8 a.m. to 5 p.m.
Closed Saturday & Sunday

Services:
Corporate's services include maintaining records, disseminating information on the activities of the Canyon Lake POA; promoting adherence to the Canyon Lake POA's governing documents, and providing other administrative and management support to the membership.

Staff
Name Title Email Phone
Kazakoff, CAMEx® CCAM® CMCA®, Eric General Manager Email Eric Kazakoff 951-244-6841 x210
Jensen, Lynn Assistant General Manager Email Lynn Jensen 951-244-6841 x215
McNaughton, Harmony Public Information Officer
& Clerk of the Board
Email Harmony McNaughton 951-244-6841 x212
Moreno, Andrea Corporate Administrator Email Andrea Moreno 951-244-6841 x213

Hearing Services

Physical Address:
31512 Railroad Canyon Road
Canyon Lake POA Office
Canyon Lake, CA 92587

Phone:
951-244-6841 x213

Hours:
Monday - Friday
8 a.m. to 5 p.m.
Closed Saturday & Sunday

Forms :
Appeals Request

Staff
Name Title Email Phone
Moreno, Andrea Corporate Administrator Email Andrea Moreno 951-244-6841 x220

Human Resources

Physical Address:
Canyon Lake POA Office
31512 Railroad Canyon Road
Canyon Lake, CA 92587

Phone:
951-244-6841 x218

Fax:
951-246-1770

Hours:
Monday - Friday
8 a.m. to 5 p.m.
Closed Saturday & Sunday

Responsibilities:
Human Resources is responsible for administering employee policies, procedures, and practices. This department provides vision and leadership to promote an environment that values excellence, diversity, creativity, and productivity at all levels of the organization.

Policies:
Human Resources ensures that all personnel policies adopted by the Canyon Lake POA's Board of Directors are carried out in a reasonable and consistent manner, and to provide for the Canyon Lake POA's compliance with state and federal statutes involving personnel management.

Staff
Name Title Email Phone
Harden, Lisa Human Resources Manager Email Lisa Harden 951-244-6841 x218

Lighthouse Restaurant & Bar

Physical Address:
Canyon Lake Lodge
22200 Canyon Club Drive
Canyon Lake, CA 92587

Phone: 951.246.2720

Mailing Address:
Canyon Lake, CA 92587

The Lighthouse Restaurant & Bar is located inside the Lodge in Canyon Lake. It offers breathtaking views of the lake, a casual menu, and quality service seven days a week.

Hours:
Monday & Tuesday: Closed
Wednesday & Thursday: 4 p.m. to 8 p.m.
Friday: 4 p.m. to 9 p.m.
Saturday: 12 p.m. to 9 p.m.
Sunday: 11 a.m. to 8 p.m.

Staff
Name Title Email Phone
Flores, Laura Canyon Lake Lodge Manager Email Laura Flores 951-244-6841 x723

Marine Patrol

Physical Address:
Holiday Harbor
22180 Village Way Drive
Canyon Lake, CA 92587

Phone:
951-246-3473

Hours:
March - October
6 a.m. - 9 p.m.

November - February
8 a.m. - 6 p.m. 
 

Lake Updates:
Lake Hotline Phone: 951-244-6841 x700

Staff
Name Title Email Phone
Motteler, Don Marine Patrol Captain Email Don Motteler 951-244-6841 x415

Member Services Department

Physical Address:
Canyon Lake POA Office
31512 Railroad Canyon Road
Canyon Lake, CA 92587

Phone:
951-244-6841 x310

Email:
Email Member Services

Office Hours:
Monday - Friday
8 a.m. to 5 p.m.

Saturday
8:30 a.m. - 2 p.m.

Responsibilities:
Member Services is responsible for assisting the membership with general information such as:

  • Golf memberships
  • Guest passes
  • Issuing vehicle and boat decals
  • Obtaining Canyon Lake POA ID cards
  • Processing payments
Staff
Name Title Email Phone
Moore, Amanda Member Services Senior Manager Email Amanda Moore 951-244-6841 x318
McFadden, Mary Member Services Supervisor Email Mary McFadden 951-244-6841 x319

Operations Department

Physical Address:
Canyon Lake POA Operations Building
29081 Longhorn Drive
Canyon Lake, CA 92587

Mailing Address:
29081 Longhorn Drive
Canyon Lake, CA 92587

Phone:
951-244-6841 x510

Hours:
Monday - Friday
7 a.m. to 4 p.m.
Closed Saturday & Sunday

The Operations Department manages the Canyon Lake POA's day-to-day functions and overall repair and maintenance of facilities, amenities, common areas, streets and public works. The Operations department strives to keep the aesthetics of the community appealing to residents and guests alike. It's not uncommon to see the Operations staff out and about making enhancements to improve the community.

Staff
Name Title Email Phone
Schneider, Steve Director of Operations Email Steve Schneider 951-244-6841 x500
Marana, Cindy Operations Manager Email Cindy Marana 951-244-6841 x513
Medina, Salvador Field Superintendent Email Salvador Medina 951-244-6841 x518
O'Brien, Donna Compliance Analyst Email Donna O'Brien 951-244-6841 x512
Hammond, Courtney Administrative Assistant Email Courtney Hammond 951-244-6841 x515
Hardesty, Emily Operations Specialist Email Emily Hardesty 951-244-6841 x521

Planning & Compliance Department

Physical Address:
Canyon Lake POA Office
31512 Railroad Canyon Road
Canyon Lake, CA 92587

Mailing Address:
29081 Longhorn Drive
Canyon Lake, CA 92587

Phone:
951-244-6841 x320

Hours:
Monday - Friday
8 a.m. to 4 p.m.
Closed Saturday & Sunday

Responsibilities
This department oversees the enforcement of the Covenants, Conditions & Restrictions (CC&R) and Rules & Regulations which define to all homeowners the Covenants, Conditions, and Restrictions to home ownership within a common interest development. Daily responsibilities include:

  • Architectural Review
  • CC&R Enforcement
  • Improvements
  • New Construction
  • Permits
  • Weed Abatement
Staff
Name Title Email Phone
Mitchell, Cheryl Senior Planning & Compliance Manager Email Cheryl Mitchell 951-244-6841 x321
Torres, Natalie Planning & Compliance Specialist Email Natalie Torres 951-244-6841 x324
Trask, Katie Planning & Compliance Hearing Administrator/Escrow Coordinator Email Katie Trask 951-244-6841 x326
Martinez, Dorothy Planning & Compliance Generalist Email Dorothy Martinez 951-244-6841 x325
Conti, Shelly Planning & Compliance Inspector Email Shelly Conti 951-244-6841 x327
Solis, Erik Planning & Compliance Inspector Email Eric Solis 951-244-6841 x322
Wolford, Noah Planning & Compliance Inspector Email Noah Wolford 951-244-6841 x320

Tennis Courts

Physical Address:
22210 Canyon Lake Drive N.
Canyon Lake, CA 92587

Phone:
951.244.6841 x610

Hours:
6 a.m. - 10 p.m.

Staff
Name Title Email Phone
Kielty, Bobby Tennis President Email Bobby Keilty 951.760.1813